Support Hub

Delivery type options

There are three delivery types which you can choose from to distribute your survey. These can be setup on the Configure page of your survey design and unique survey link will be generated for each method, and will be displayed clearly on the Summary page at the end of the survey builder.

  • Online: This link can be emailed out to ticket-holders or your database, or shared via social media. This link will only allow one response per device (laptop, tablet or phone). This is best for individual respondents.
  • Interviewer: This link will allow you to load your survey onto a tablet, or portable device so you can collect survey responses in person via Interview mode. This link will allow you to collect multiple responses per device.
  • Display: This link can be loaded onto a stand-alone device (for example, a tablet in a foyer or information desk) and will refresh a new survey after each one is completed. This will allow a number of respondents to complete the survey unprompted in their own time within your venue. This link will allow you to collect multiple responses per device.

Select all of the methods that you wish to use to deliver your survey. You can use any or all three methods and where possible, we recommend offering multiple access points to your survey to avoid survey bias.

Selecting one or more delivery options will automatically configure additional survey settings to correspond with your chosen survey delivery methods, you will find these in the Advanced settings at the bottom of the Configure page. For example, the ability to show or hide the average score for Dimensions at the end of the survey can be toggled on/off here.

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